📋 Claim Protocol

For B2B clients – water park operators

⚠️ This protocol serves for standardized claim filing for PVC inflatable products. Before completing, please read Claim Conditions. For general product usage information, see How to Use PVC Inflatable Products.

Claims without a completely filled protocol and mandatory attachments will NOT be accepted.

Section A – Product Identification

Product name / type number	_________________________________________
Serial number (photo mandatory)	_________________________________________
Delivery date	_________________________________________
Delivery note / invoice number	_________________________________________

Section B – Customer Identification

Company name	_________________________________________
Company ID	_________________________________________
Contact person name	_________________________________________
Email	_________________________________________
Phone	_________________________________________
Facility address	_________________________________________

Section C – Operating Information

Place of use	☐ Lazy River ☐ Water Slide ☐ Wave Pool ☐ Other: _______________
Date put into operation	_________________________________________
Number of same-type products in operation	___________ pcs
Recommended quantity for this attraction	___________ pcs
Average daily attendance	___________ persons/day

Section D – Damage Description

Date damage was detected	_________________________________________
Damage description (what happened, when, under what circumstances)	_________________________________________ _________________________________________ _________________________________________
Damage location on product	☐ Handle – front ☐ Handle – back ☐ Bottom ☐ Side ☐ Seam ☐ Valve ☐ Other: _______________
Damage size	___________ cm
Was product used after damage was detected?	☐ Yes ☐ No
If yes, for how long?	_________________________________________

Section E – Maintenance & Operation (Mandatory Checkboxes)

Pressure & Inflation

Question	Yes	No	Don’t know
Was product inflated to recommended pressure?	☐	☐	☐
If yes, what was the pressure? ___________ kPa
Is a pressure gauge used for pressure checks?	☐	☐	☐
If yes, what type of pressure gauge? _________________________
What is the measuring range? ___________ kPa
Is the pressure gauge calibrated?	☐	☐	☐
How often is operating pressure checked?	☐ Daily ☐ Weekly ☐ Monthly ☐ Never
What device is used to inflate products?	☐ Special pump ☐ Compressor ☐ Other: _______________
What is the device output pressure? ___________ kPa
Was product ever overheated in the sun?	☐	☐	☐

Mechanical Damage

Question	Yes	No
Are transport elevators available?	☐	☐
If no, how are products transported?	☐ Manually by staff ☐ Manually by customers ☐ Dragged on ground
Is transport surface smooth or rough?	☐ Smooth ☐ Rough
Is user weight checked before slide entry?	☐	☐
If yes, how? ☐ Scale ☐ Estimate ☐ Other: _______________
Were overload cases recorded?	☐	☐

Maintenance & Chemical Conditions

How often are products rinsed after use?	☐ After each day ☐ Weekly ☐ Never
Where are products stored?	☐ In shade ☐ In direct sun ☐ Indoors ☐ Outdoors
What type of disinfection is used?	☐ Chlorine ☐ UV radiation ☐ Salt ☐ Ozone ☐ Other: _______________
If chlorine, what is the concentration?	___________ mg/l
What is the water pH value?	___________
Were water chemical analyses performed?	☐ Yes (date: ___________) ☐ No
Was a product repair performed in operation?	☐ Yes ☐ No
If yes, when and how?	_________________________________________

Section F – Responsible Person

Name of person responsible for maintenance	_________________________________________
Phone	_________________________________________
Email	_________________________________________
Has this person completed training from the supplier?	☐ Yes (date: ___________) ☐ No
Has this person read the user manual?	☐ Yes ☐ No

Section G – Declaration

I hereby declare that:

☐	All data in this protocol are true and complete.
☐	The product was used in accordance with recommended pressure.
☐	A suitable measuring device was used for pressure checks.
☐	The product was not overloaded above maximum capacity.
☐	The product was not dragged on the ground.
☐	The product was stored in the shade.
☐	The product was rinsed with clean water after use.
☐	A daily control record of pressure and product condition was kept.
☐	I understand that claims without complete documentation will NOT be accepted.
☐	I understand that the lifespan and wear of PVC products are NOT manufacturing defects.

Place:
Date:

Signature of responsible person:
Stamp:

Section H – Mandatory Attachments (check what you are attaching)

☐	Photo of product type number (arrow on front)
☐	Photo of serial number
☐	Detailed photos of damage (min. 1920×1080 px, macro)
☐	Overall product photos (front and back)
☐	Photo of inflation device (manufacturer, type)
☐	Photo of measuring device (pressure gauge, type, range)
☐	Photo of storage location
☐	Photo of surface over which products are transported
☐	Daily control record (last 30 days)
☐	Water chemical analysis document (if available)
☐	Staff training document (if available)
☐	Photos of previous repairs (if any)

Submission Instructions

Complete all sections of the protocol fully and truthfully.
Attach all mandatory attachments – without them we cannot accept the claim.
Send the complete protocol with attachments to email: [EMAIL] or by post to: [ADDRESS].
Do not use the claimed product further – this may lead to claim rejection.
Expect confirmation of receipt within 5 business days and assessment result within 30 days.